Technical Support Officer

Technical Support Officer
Location: High Street, Esher KT10 9SD
Start Date: ASAP
Contract Duration: 6+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £21.47 Per Hour
Job Ref: OR20121
 
Job Responsibilities

• Prepare reports, decision notices, and compile meeting agendas.

• Handle public speaking requests and PowerPoint presentations.

• Distribute correspondence to the correct teams.

• Scan and index applications for the planning website.

• Process pre-application enquiries and complaints.

• Provide administrative support for projects and record management.

• Organize public events and meetings.

• Record and process payments and refunds.

• Register planning compliance investigations.

• Place purchase orders.

• Assist with Freedom of Information requests and complaints.

• Support validation and registration of planning applications.

• Adapt to changes in Council and Government processes.

• Maintain professional public service standards.

Must Have

• Evidence of relevant education and training.

• Ability to deliver administrative support.

• Proficiency in IT software for data recording.

• Strong written and oral communication skills.

• Ability to work under pressure and meet deadlines.

• Energy, drive, and commitment to personal development.

• Flexibility and adaptability to varied workloads.

• Engagement with team members to improve efficiency.

Nice to Have

• Experience in a frontline public service role.

• Knowledge of Planning Service support needs.

• Understanding of Government guidelines relevant to Planning.

• Ability to understand plans and technical drawings.

• Experience in excellent customer care.

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