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Job Description - Account Manager - Client Services
Title: Account Manager - Client Services
Location: Surrey, United Kingdom (Hybrid - 3 days office / 2 days WFH post-probation)
Salary: £30,000 + £3,000 car allowance (Depending on Experience)
Benefits:
- Pension
- Private medical insurance
- Life assurance
- Cycle to work scheme
- 22 days annual leave (increasing by one day each year to 25 days)
The Role:
Our client is looking for a dedicated and client-focused Account Manager to join their high-performing team. In this role, your primary focus will be on delivering exceptional customer service, maintaining strong client communication, and ensuring every account receives tailored, high-impact support.
You will act as the key point of contact for your clients, helping them maximise the value of services provided while building long-term, trusted relationships. This role is ideal for someone with a passion for client care, a knack for solving problems, and a drive to deliver outstanding service across every interaction.
Key Responsibilities:
- Manage a portfolio of client accounts across the UK with a strong emphasis on delivering top-tier customer service.
- Build and maintain trusted relationships with key client stakeholders through regular, clear, and professional communication.
- Act as the main point of contact, ensuring all client needs are understood, addressed, and exceeded.
- Lead client onboarding, service mobilisation, and ongoing account reviews to ensure satisfaction and service alignment.
- Proactively handle issues and escalations, liaising with suppliers and internal teams to deliver timely resolutions.
- Monitor account performance, carry out invoice and contract reviews, and provide insightful, data-driven reports.
What We’re Looking For:
- Experience in account management, customer service, or client relationship management roles.
- Full UK driving licence and within a commutable distance to Surrey.
- A confident and personable communicator who thrives on building strong client connections.
- Strong organisational skills and the ability to manage multiple priorities without compromising service quality.
- Proficiency in Microsoft Office tools, especially Excel, Outlook, and Word.
- Problem-solving mindset and the ability to remain calm and professional under pressure.
- Interest in service delivery, continuous improvement, and building meaningful client partnerships.
