Field service Engineer

Location: UK-based | Type: Permanent | Salary: Competitive + Travel + Benefits

Are you a hands-on engineer with a passion for robotics, automation, and solving real-world technical problems? We’re hiring a Field Service Engineer to support advanced lab automation systems across the UK and Europe.

This role suits someone who thrives in customer-facing environments, enjoys travel, and has a knack for diagnosing and fixing complex electromechanical systems.

• Install, calibrate, and maintain robotic and automated lab equipment at customer sites

• Troubleshoot mechanical, electrical, and software-related issues

• Deliver technical support and training to end users

• Collaborate with software engineers and internal teams to deploy updates and upgrades

• Document service visits, manage spare parts inventory, and contribute to technical knowledge base

• Build strong relationships with clients through proactive communication and support

• Mentor junior engineers and contribute to service excellence initiatives

• HNC, apprenticeship, or degree in mechanical, electrical, or electromechanical engineering

• 2+ years’ experience in field service, technical support, or lab automation (5+ years for senior level)

• Strong problem-solving skills and ability to work independently

• Excellent communication skills — both technical and customer-facing

• Willingness to travel (up to 80% for senior roles), including occasional international trips

• Valid UK driver’s license

Desirable experience includes:

• Robotics, lab instrumentation, or industrial automation

• HVAC, firmware, or communication protocols (TCP/IP, RS232)

• Work with cutting-edge technology in life sciences and automation

• Join a team that values technical excellence, customer success, and continuous learning

• Competitive salary, travel perks, and career development opportunities
  
  (url removed)