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IT Service Desk Analyst - Surrey (Hybrid, Permanent)
Salary: £34,000-£43,000 | Immediate Start
We are seeking a skilled and customer-focused IT Service Desk Analyst to join our busy IT team in Surrey. This permanent role offers a hybrid working model and the opportunity to support IT services across a dynamic environment, delivering excellent technical support and ensuring high levels of customer satisfaction.
Key Responsibilities:
- Provide first-class IT support to end users, including incident management, request fulfilment, and troubleshooting hardware/software issues.
- Deliver support for Windows 11, Microsoft Office/Office 365, Active Directory, SCCM patching, and account administration.
- Log, categorise, prioritise, and resolve incidents in line with ITIL best practices and Service Level Agreements.
- Collaborate with colleagues, third parties, and other teams to resolve issues efficiently.
- Participate in Change Management, Problem Management, and project work as required.
- Maintain accurate documentation, asset management, and regulatory compliance (SOX).
- Support office moves, technical upgrades, and the development of productivity tools such as Microsoft Power Apps.
- Contribute to continuous improvement of IT processes and service delivery.
Requirements:
- 5+ years' Service Desk or IT support experience in a busy environment.
- Strong knowledge of ITIL processes and practical application.
- Proven expertise in Windows 11 support, Office 365, SCCM, and PC hardware/software troubleshooting.
- Experience with Active Directory, remote support tools, and maintaining technical documentation.
- Excellent customer service, communication, and collaboration skills.
- Ability to work flexible hours, including a weekly rotated shift pattern, occasional Saturdays, and on-call Sundays.
- Experience in Financial Services is highly desirable.
Benefits:
- Competitive salary (£34k-£43k)
- Permanent, immediate start
- Hybrid working model
- Opportunities for career development and skills enhancement
