Parking Dept and Complaints Officer

Parking Dept and Complaints Officer
Location: 160 Tooley Street, Southwark, SE1 2QH
Start Date: ASAP                                               
Contract Duration: 3+ months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 19.94 per hour
Job Ref: OR15481
 
Job Responsibilities

• Deliver timely and effective services for the Parking and Network Management team and the council.

• Produce high-quality work consistently.

• Evaluate evidence in cases of complaints, member inquiries, or appeals against Penalty Charge Notices (PCN) at the warrant stage.

• Reconcile and monitor parking income and performance of Enforcement Agents.

• Respond to Statements of Truth (SOT) and N244 forms.

• Coordinate with TEC, local county court, Enforcement agencies, and handle Breathing Space and DRO.

• Manage correspondence and stage 1 complaints at the Warrant of Control (WoC) stage.

Person Specifications
Must Have

• At least 1 year of parking services back office experience.

• Knowledge of parking legislation, including CPR 75.

Nice to Have

• Experience in handling complaints.

 
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