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Job Title: Customer Coordinator
Location: Oxshott
Salary: 26,000 - 27,000
Contract: Full-time, permanent (hours 8.00 - 4.00 or 9.00 - 5.00)
Are you people-focused and passionate about delivering outstanding service? Our client, a respected private specialist is recruiting a Customer Coordinator to join their warm and growing administration team.
The successful candidate will manage the full customer journey from initial enquiry through to appointment and follow-up, ensuring every interaction is professional and reassuring. This is a busy, front-of-house role liaising with specialists, managers and external partners, with a hands-on approach to daily operations.
Key responsibilities
- Meet and greet all visitors and provide a high level of customer service at all times.
- Manage customers needs, follow-up appointment/bookings; maintain records on internal systems.
- Meet conversion-rate KPIs from consultation to booked service.
- Maintain the reception environment to high standards.
- Serve as GDPR lead for the site; Fire Marshall and Health & Safety lead.
- Act as out-of-hours emergency contact.
Skills & experience
- Office/front-of-house experience with confident telephone handling.
- Outgoing, confident personality with excellent written and verbal communication.
- Strong organisational skills and high attention to detail.
- Comfortable working under pressure and flexible with hours.
- Proficient with Microsoft Office.
- Smart, professional appearance.
If this sounds like you and you are keen to learn more, please apply now!
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
