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Senior Retail Travel Consultant Required to work in this upmarket travel agency in a very affluent area in Surrey. To assist customers in planning, booking, and coordinating travel arrangements, ensuring a high level of customer service while meeting sales and service targets, dealing with worldwide holidays to amazing destinations and using your expertise and experience in gaining their booking.
Key Responsibilities
- Provide expert travel advice and guidance to customers.
- Plan and book holidays, including flights, accommodation, car hire, travel insurance, and excursions.
- Handle both face-to-face and online/telephone enquiries.
- Offer tailored travel solutions to meet customers' needs and budgets.
- Upsell travel-related products such as insurance, tours, and upgrades.
- Stay informed about industry trends, destinations, visa requirements, and travel regulations.
- Maintain customer records and manage bookings using internal systems.
- Resolve customer queries and complaints in a timely and professional manner.
- Meet individual and team sales targets and KPIs.
- Participate in training, familiarisation trips, and promotional events.
Qualifications and Experience
- Travel and Tourism qualification (preferred but not essential).
- Previous experience in a retail or travel sales environment
- Knowledge of global travel destinations and travel industry practices.
Skills and Competencies
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Sales-focused mindset with persuasive selling skills.
- Attention to detail and organisational skills.
- Ability to multitask and work under pressure.
- IT literacy, including use of booking systems (i.e Galileo, Amadeus) Not Essential
- Problem-solving abilities and flexibility.
Package
- Based in a retail travel agency branch in Surrey
- Excellent basic salary
- Saturdays as part of the rota ( No Sundays or Bank Holidays)
- 9am - 5.30pm
- Would consider part time
- Occasional travel for training or familiarisation trips.
Interested apply here or email (url removed)
