Area Housing Manager

Are you an experienced housing professional looking to make a real difference in your local community?
An exciting opportunity has arisen for an experienced Area Housing Manager to join a local authority in Surrey.

You'll manage a patch of approximately 750 properties across general needs, Independent Retirement Living (IRL), and leasehold stock-delivering comprehensive tenancy, income, and estate management services.
 
Key Responsibilities:
·Conduct new tenant visits across all tenancy types (introductory, secure, flexible)
·Manage tenancy changes, successions, terminations, and rent arrears up to £1,500
·Process Right to Buy and Mutual Exchange applications from start to finish
·Prepare legal documents, witness statements, and attend court where necessary
·Respond to tenancy and leaseholder enquiries and resolve estate issues
·Carry out estate inspections, propose improvement projects, and monitor communal areas
·Liaise with Housing Solutions, Tenant Support Officers, and external agencies
·Lead tenancy sustainment efforts and support safeguarding and domestic abuse referrals
·Oversee flexible tenancy reviews and possession proceedings as required
·Ensure timely tenancy sign-ups, agreement processing, and adherence to housing policy
·Monitor cleaning, maintenance, and health and safety in communal areas
·Participate in team duty rota and emergency response when needed
·Maintain a strong customer service focus and handle complaints professionally
 
Requirements:
·Experience in tenancy, income, or estate management within social housing
·Good understanding of housing legislation and enforcement processes
·Confident handling complex caseloads and legal proceedings
·Full UK driving licence and access to a vehicle (essential)

How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
 
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
 
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).