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We are seeking an experienced and dynamic Account Manager to join our team, specializing in the energy and utilities sector. The ideal candidate will manage and nurture key client relationships, ensuring exceptional service delivery, growth of existing accounts, and proactive identification of new business opportunities. You will be the primary point of contact for clients in the energy and utilities industry, providing tailored solutions that meet their specific needs while maximizing profitability and maintaining long-term partnerships.
Key Responsibilities
Client Relationship Management:
- Serve as the primary point of contact for a portfolio of clients in the energy and utilities sector.
- Build, maintain, and strengthen client relationships, ensuring customer satisfaction and loyalty.
- Understand client business needs and challenges, and provide strategic advice on industry trends and opportunities.
Account Growth & Development:
- Identify opportunities for upselling and cross-selling services and products within existing accounts.
- Develop and implement account plans to drive growth, focusing on expanding revenue and improving margins.
- Meet or exceed account performance targets and client retention goals.
Contract & Service Management:
- Ensure that all contract terms are met, and manage renewals and negotiations.
- Work closely with the operations, technical, and product teams to deliver solutions aligned with client expectations and industry regulations.
- Proactively address any service delivery issues and resolve conflicts to ensure a seamless client experience.
Business Development:
- Actively seek out new opportunities for business expansion within the energy and utilities sector.
- Support the sales team with proposals, pitches, and presentations to potential clients.
Market Insights:
- Stay informed on industry trends, competitive landscape, and regulatory changes that impact the energy and utilities sector.
- Provide clients with insights and strategic advice to help them navigate the complexities of the energy market.
Reporting & Analysis:
- Monitor account performance and provide regular reporting to internal and external stakeholders.
- Use data-driven insights to recommend service improvements, cost optimizations, and opportunities for innovation.
Qualifications & Experience
- Experience: Minimum 3-5 years of account management experience, preferably in the energy/utilities sector.
- Education: Bachelor's degree in Business, Engineering, Energy Management, or a related field. A Master's degree or industry certifications (such as AEE) are a plus.
- Industry Knowledge: Strong understanding of energy markets, utilities operations, and regulatory frameworks.
- Skills:
- Proven ability to manage large, complex accounts and build lasting client relationships.
- Excellent negotiation, presentation, and communication skills.
- Strong analytical skills with the ability to interpret data and make actionable recommendations.
- Project management experience is desirable.
Key Competencies
- Customer Focus: Committed to understanding and meeting the needs of clients, ensuring high levels of satisfaction.
- Strategic Thinking: Ability to develop and implement strategies to grow accounts and drive business value.
- Problem Solving: Resourceful in identifying solutions to client challenges, with a proactive, hands-on approach.
- Collaboration: Strong team player with the ability to work cross-functionally to deliver results.
- Resilience: Ability to handle pressure and thrive in a fast-paced environment.
