Support Officer Homelessness Prevention & Advice

Support Officer Homelessness Prevention & Advice
Location: High Street, Esher, KT10 9SD
Start Date: ASAP
Contract Duration: 4+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £17.61 Per Hour
Job Ref: OR19416
 
Job Responsibilities

• Provide administrative support for various housing services, focusing on homelessness prevention and housing registration.

• Handle phone calls, provide advice, and refer complex cases to specialists.

• Make appointments for individuals threatened with homelessness.

• Secure temporary accommodation and assist with income maximization.

• Support the Guaranteed Rent Scheme and assist with debt recovery.

• Respond to inquiries and provide information for councillor and ombudsman queries.

• Assist with personal housing plans and agency referrals.

• Update records for applicants moving into accommodation.

• Complete referrals to accommodation providers and monitor outcomes.

• Conduct telephone interviews and welfare calls for housing applications.

• Support caseworkers with personal housing plans and client follow-ups.

• Coordinate hotel placements and ensure housing benefit applications are completed.

• Prepare documentation for tenancy agreements and assist with housing benefit claims.

• Assist with inventory and check-out processes for accommodations.

• Input data into housing databases to ensure accuracy.

• Support the temporary accommodation coordinator to reduce numbers and plan move-ons.

• Validate online housing applications and set up auto-bidding for clients.

• Ensure verification processes and assist with nominations for accommodation.

• Assist in rehousing applicants and work with agencies to prevent rough sleeping.

Person Specifications
Must Have

• Strong administrative skills.

• Excellent communication and customer service abilities.

• Ability to handle high volumes of inquiries.

• Experience in housing or related fields.

• Proficient in data entry and record-keeping.

Nice to Have

• Familiarity with housing benefit processes.

• Experience working with vulnerable populations.

• Knowledge of homelessness prevention strategies.

 
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