Revenues Officer

Revenues Officer                   
Location: 160 Tooley Street, Southwark, SE1 2QH
Start Date: ASAP                                               
Contract Duration: 4+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £22.86 per hour
Job Ref: OR15861
 
Job Responsibilities

• Meet individual and team targets for Council Tax billing, recovery, and other related services.

• Provide expert advice and respond to customer inquiries via phone, written communication, or in person.

• Investigate and take action on cases with potential for discounts or liability reductions.

• Prepare and analyze data for government submissions and identify opportunities for service improvement.

• Maintain effective working relationships with various stakeholders and attend necessary meetings.

• Induct and train new staff, mentor existing staff, and ensure quality assurance in processing revenue changes.

• Coordinate with the Valuation Office Agency to ensure accurate property assessments and database updates.

• Maximize debt recovery by managing debtor accounts and recommending actions for write-offs and legal processes.

• Provide debt counseling and direct debtors to other agencies when needed.

• Implement quality assurance by monitoring performance and working with internal and external service providers.

Person Specifications
Must Have

• Strong communication skills for customer interactions and advice.

• Ability to analyze data and recommend actions for improvement.

• Experience in managing debt recovery and understanding relevant policies.

• Skills in training and mentoring staff.

• Knowledge of relevant legislation and procedures.

Nice to Have

• Experience working with the Valuation Office Agency or similar entities.

• Familiarity with performance monitoring frameworks.

• Experience in process improvement and project management.

 
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