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Field Service Engineer
Leeds, Yorkshire
£29,500 + Company Vehicle + Benefits
Based within the Yorkshire region and working as part of the Yorkshire team, this role focuses on the provision of a high-quality maintenance and technical support to end customers in this area. In addition to providing service support to UK sites and possibly some global travel.
- Provide exceptional service to customers within a designated region
- Installation of company and third-party systems and products
- Carry out hardware and software modifications/upgrades on existing sited equipment
- Regular PPM maintenance of existing products
- Root cause analysis and removal of issues
- Continuous improvements in the processes and service we offer
- Reactive call-out response on customer sites within a designated region on a rota basis. This is will include working some unsociable hours
- Management and control of spare parts allocated to you and in your region
- Communication and escalation of any service issues in line with the relevant processes
- Flexibility to travel to cover for other regions during periods of high workload
- Working as part of a team or individually responding to on-site customer support requests
- Weekend and evening call out cover on a rota system with other regional engineers
- To undertake any other duties required by management to meet the needs of the business
- Use the Service Management system accurately and in real time to aid reporting
- Provide a service level in line with Service Agreements
- Ensure call cover is maintained in region during periods of holidays and sickness
- Keep accurate boot stocks and consume parts as per the process
- Ensure all equipment is serviced to the required standard and on-site records accurately maintained
Skills & Experience
- Ideally 5 years related technical maintenance/service support experience
- Sound electrical/electronic background with recognised engineering qualifications an advantage
- Experience of Networks and server installation and maintenance an advantage
- PC literate with ability to create, modify and maintain MS office documents (excel, Word, PowerPoint)
- Ability to work away if required with flexible approach to working hours and location
- Full UK driving licence
- Proven organisational skills and self-motivated
Benefits
- Company vehicle
- Pension scheme
- Cycle to work scheme
- Life insurance (4x salary)
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