Field Service Infrastructure Engineer / 3rd Line EngineerÂ
This role is responsible for all onsite service and support needs for our customers helping them with infrastructure related issues. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software, Office 365 and Sharepoint.
This will be ideal with candidates with a background within 3rd line support/Infrastructure support mainly covering Network/Server & limited IT security.
Key Duties/Responsibilities
- IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware
- Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
- Implement and support disaster recovery solutions
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix
- System documentation to include system reviews and recommendations
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Improve customer service, perception, and satisfaction
- Escalate service issues that cannot be completed within agreed service levels
- Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
- Network Switching; VLAN's, Trunks
- Firewalls & Routers; Port Forwarding, Routing
Side notes
- This will be office based and out to end client sites
- Driving licence is essential (with minimum points)
Back to searchField Service Infrastructure Engineer / 3rd Line Engineer - IT MSP
SF Recruitment
Posted 19 hours ago, valid for 19 days
Leeds, West Yorkshire LS13DA, England
£40,000 - £45,000 per year
Full Time
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Sonic Summary
- The Field Service Infrastructure Engineer / 3rd Line Engineer role involves providing onsite support for customers with infrastructure-related issues, including workstations, servers, and networks.
- Candidates should have a background in 3rd line support or infrastructure support, particularly in Network and Server management, along with limited IT security experience.
- Key responsibilities include supporting Microsoft technologies, implementing disaster recovery solutions, and ensuring network connectivity and security.
- The position requires a minimum of 3 years of experience in a similar role and offers a salary of £40,000 to £50,000 per year.
- A valid driving license is essential for this office-based role that also involves traveling to client sites.
