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Location: Morley (Hybrid- 2 days office / 3 days home)
Salary: 25,500 plus 7.5% service-related bonus
Hours: 37.5 hours a week over 5 days. Shifts can be within the below operational hours
(You'll typically work one weekend day and two late shifts per week):
- Monday-Friday: 9am-7pm
- Saturday: 9am-5pm
- Sunday: 10am-4pm
Fraud is unfortunately widespread in the financial services industry and often highly complex. As a Fraud Coordinator, you'll be on the frontline, protecting customers and identifying fraudulent activity before it escalates.
This isn't a standard customer service role; you'll need to balance empathy and support for victims of fraud with professionalism and confidence when faced with challenging conversations. Every day is different, and you'll gain specialist skills that can open the door to a rewarding career in fraud investigations and financial crime.
What You'll Do
- Be the first point of contact for customers experiencing fraud concerns.
- Handle sensitive conversations with empathy, while remaining alert to potential fraudsters.
- Detect and prevent fraudulent activity using industry-standard fraud prevention tools.
- Keep accurate records and share insights with specialist investigation teams.
- Educate customers on fraud awareness and prevention.
- Strong customer service experience from a busy contact centre or similar environment.
- Confidence in decision-making and objection handling.
- Excellent communication skills - calm, clear, and professional.
- Resilience under pressure and the ability to adapt quickly.
- Attention to detail and strong organisational skills.
- Join a fast-paced, supportive team where no two days are the same
- Develop specialist skills in one of the fastest-growing areas of the financial services industry
- Clear career progression into fraud investigation roles
- Ongoing training and professional development.
- 25,500 basic salary + bonus (up to 7.5% OTE)
- 26 days holiday + bank holidays (increasing with service)
- Hybrid working after training (2 days office / 3 days home)
- Double-matched pension (up to 8% employer contribution)
- Free meals, parking, gym and wellbeing support
- Holiday buying scheme and Employee Assistance Programme
Click apply today to submit your CV
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
