Back to search
Client Support Coordinator
Ask Jules is a small family business expanding rapidly throughout the United Kingdom. We are seeking additional individuals to join our dynamic team. This role is based in our office in Leeds, conveniently located near the train station.
As a Client Support Coordinator, you will be responsible for managing 10-15 university students with complex physical disabilities, and their PAs. Your primary duties will include providing lifestyle management services to these clients.
Responsibilities:
Assist clients in recruiting a team of Personal Assistants (PAs) to work for them while they are at university and/or home environment
Manage administrative tasks, including the onboarding of new PAs, training arrangements, rota creation and timesheets
Communicate with clients and PAs via email, phone and WhatsApp to ensure the smooth operation of the service provided to clients
Visit clients at their university and/or home environments (travel expenses paid)
Work 1 in 4 weekends to cover the '’on call '’ shift. You will not be required to work in the office during the "on call" weekends. You will be provided with a company mobile phone and laptop, and your primary responsibility will be to manage emergencies over the weekend, if they arise (for example answering calls, organise emergency cover using bank staff)
Requirements:
Confident and ability to connect with people
Excellent verbal and written English skills, as the role involves frequent phone calls and completing forms and charts
Strong customer service skills
Ability to work independently and as part of a team
Good organisational skills
Ability to work well under pressure
Self-motivated and ambitious
Preferences:
Previous experience in the care setting would be advantageous
Previous experience working with clients with complex needs would be advantageous
Full driving licence and own car
Confident working on the telephone
Benefits:
Starting salary: £26,000 to £28,000 per annum
Yearly Staff bonus
Friendly informal working environment
28 days paid annual leave (including bank holidays)
AskJules is an equal opportunities employer. We are committed to safeguarding and promoting the independence and welfare of disabled adults and young people and expect our staff to share this commitment.
If you are excited by this amazing job opportunity, we would love to hear from you. Please send in a cover letter with your CV. We look forward to hearing from you.
Client Support Coordinator
