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Account Manager
Join Dee Set – the UK's leading provider of end-to-end retail solutions – as an Account Manager.
If you're a relationship-builder, commercial thinker, and thrive in a fast-paced environment, we'd love to meet you. We're committed to your growth, offering personalised development plans, continuous learning opportunities, and clear pathways for career progression.
Purpose of your role:
• Build and nurture strong, long-term relationships with both new and existing customers, becoming a trusted partner in their success• Drive profitable growth by expanding existing business and identifying strategic opportunities to unlock new revenue streams.• Champion customer satisfaction, ensuring needs are not only met but exceeded through proactive service and tailored solutions.
Key Objectives:
• Manage and grow a portfolio of accounts with both major national retailers and their suppliers.• Provide recommendations for continuous process improvement in response to changing customer requirements.• Monitor and deliver financial KPI's including sales and profitability targets• Build deep client relationships through collaboration and trust• Lead on planning, briefing, and reporting for client activity
Responsibilities of the role:
• Craft and deliver insight-led strategies that resonate with customer needs and drive value.• Submit accurate, timely quotations and follow through proactively to convert opportunities into activity.• Ensure full visibility and financial accountability by tracking customer briefs from booking to invoicing using established processes.• Spot opportunities for operational improvement and actively support the implementation of more efficient ways of working.• Seek, welcome, and act on feedback to continuously improve both individual and team performance.• Provide regular reports on status of all accounts, including performance overview, upcoming workloads/projects, actions and support requirements, other opportunities• Adhere to all systems, procedures and methods in line with the Dee Set operating standards
Skills/Experience Required:
• Exceptional communicator with proven ability to influence, negotiate, and build consensus across diverse stakeholders• Active listener who is highly customer-focused and thrives in a consultative, collaborative account management environment• Skilled at building trust and lasting relationships, with a natural ability to connect and engage with clients at all levels.• Proactive and driven, with a strong “can-do” attitude and the resilience to deliver high-quality outcomes on time.• Commercially astute, with a deep understanding of customer needs and the ability to develop tailored, results-oriented solutions• Financially literate, confident managing budgets and delivering against performance and profitability targets.• Experience working with or within major retailers and/or a background in account management would be beneficial• Strong written, verbal, and analytical skills, with the confidence to present data, insights, and proposals to both internal and senior retail stakeholders.
What's On Offer:
- Salary: ÂŁ30,000 to ÂŁ35,000 dependant on experience.Â
- 37.5 Hours a week : Monday to Friday
- Field Based role with the requirement of traveling to our Stoke-On-Trent Head Office on a weekly basis
