ServiceNow Architect

ServiceNow ITAM (HAM & SAM) Architect
Location: Hybrid – Leeds (1-2 days/week)
Rate: Market Rate - Inside IR35
Work Pattern: Hybrid (no special working conditions)

Overview
A leading global consulting partner is seeking an experienced ServiceNow ITAM Architect to support a high-impact transformation project for UK-based enterprise customers. In this role, you will design and deliver robust IT Asset Management solutions using both HAM and SAM Pro, helping clients optimise asset lifecycle processes, strengthen governance, and enhance compliance.

You will work across major enterprise environments, shaping architecture for large-scale asset portfolios and engaging with senior stakeholders in regulated industries. This is an opportunity to work with advanced ServiceNow capabilities, automation frameworks, and multi-source integrations while contributing to mission-critical digital transformation initiatives.

Key Responsibilities

• Define and own the ITAM architecture for large environments with 100+ software publishers.
• Develop multi-phase roadmaps for SAM Pro and HAM Pro, including automation and publisher-specific packs.
• Lead design for complex entitlement modelling, contracts, and reclamation workflows (Microsoft, Oracle, IBM, SAP, Adobe, etc.).
• Implement scalable normalisation and reconciliation strategies for high-volume data ingestion.
• Architect integrations with discovery tools and ERP systems to support large catalogue management.
• Establish governance frameworks for audit defence, risk scoring, and compliance dashboards.
• Drive remediation strategies for over/under-licensing and audit readiness.
• Mentor teams on advanced SAM/HAM configurations and optimisation strategies.

Key Skills & Experience

• Strong experience implementing ServiceNow SAM Pro.
• Strong experience implementing ServiceNow HAM Pro.
• Working knowledge of Flexera.
• Deep understanding of ServiceNow platform capabilities.
• Experience designing and architecting integrations with discovery tools/ERP systems.

Person Specification

• Strong communication and client-facing skills.
• Excellent stakeholder management and influencing ability.
• Assertive, proactive, and able to lead cross-functional teams.
• Strong interpersonal and collaborative skills.