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An exciting opportunity has arisen for an experienced Building Manager to take on the day-to-day operational management of a prestigious, multi-let office building in Central Leeds, directly supporting a private landlord. This trophy asset is home to high-profile occupiers and requires a dedicated professional who excels in tenant engagement, soft service delivery, and proactive building management.
Working closely with a Regional Facilities Manager and M&E Contract Manager, you will be supported by an experienced team to help ensure the smooth, compliant, and high-quality operation of this landmark property.
There is a real emphasis on tenant engagement and customer service, so if you have a strong background in this area, that would be very beneficial!
Key Responsibilities
Operations & Compliance
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Oversee the day-to-day running of the building in accordance with health and safety, environmental and company policies, and legislative requirements.
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Maintain all statutory compliance including risk management, insurance inspections, and site documentation.
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Ensure emergency procedures and crisis management plans are up to date and regularly tested.
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Manage contractors and ensure procurement follows internal policy.
Tenant Engagement & Customer Service
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Build and maintain strong relationships with occupiers, ensuring exceptional service delivery and responsive support to operational needs.
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Lead on occupier communication and engagement, attending tenant meetings and responding proactively to feedback.
Soft Services & Maintenance
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Ensure the building fabric and communal areas are maintained to the highest standard, in line with agreed budgets and service levels.
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Monitor and review cleaning, security, reception and other soft service contracts to ensure performance is consistent with contract KPIs.
Commercial & Reporting
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Assist with management of budget financial reporting for the asset.
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Compile management reports as required and maintain accurate site records including asset registers and maintenance logs.
Essential:
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Prior experience in a facilities management role
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Good understanding of soft service delivery and contractor management.
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Excellent interpersonal and communication skills, with a passion for customer service.
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Sound knowledge of health & safety and statutory compliance.
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Self-motivated, organised, and able to work independently.
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Proficient with IT systems and facilities management software.
Desirable:
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IOSH Managing Safely (or equivalent H&S qualification).
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Knowledge of mechanical & electrical systems and plant.
