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*ASAP START*
Our client is looking for an experienced customer service coordinator with knowledge of SAGE!
This position has the potential to go permanent.
Review and Verify Orders: Ensure all customer orders are accurate, including product specifications, pricing, and delivery details.
Data Entry: Accurately input order information into the company's system for smooth processing.
Inventory Coordination: Confirm product availability and communicate any stock issues or delays to customers.
Customer Support: Manage customer inquiries, provide order updates, and resolve any issues promptly and professionally.
Returns and Exchanges: Process returns, exchanges, and refunds while maintaining accurate inventory and financial records.
End-of-Day Reconciliation: Verify all orders have been processed correctly and address any discrepancies.
Skills and Qualifications
Proficiency in SAGE: SAGE is essential for managing customer accounts, processing orders, and maintaining accurate financial and inventory data.
Transition Experience: Familiarity with migrating processes from SAGE to SAP is highly advantageous.
Attention to Detail: Ensure accuracy throughout the order management and reconciliation process.
Strong Communication Skills: Effectively collaborate with customers and internal departments.
Technical Competence: Skilled in order management software, with a strong understanding of data entry and reporting tools.
Organisational Ability: Capable of managing multiple tasks and priorities efficiently.
Customer Focus: Dedicated to maintaining high levels of customer satisfaction and timely issue resolution.
Analytical Skills: Compile and analyse service data to measure performance and identify areas for improvement.
Policy Development: Assist in creating and implementing effective customer service procedures.
Goal Setting and Reporting: Develop service goals, monitor progress, and deliver regular performance reports.
Based on the outskirts of Leeds City Centre
Paying 13.50ph
Please call the office on (phone number removed) or email (url removed) asap
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
