Director of Operations

Director of Operations
Permanent
Based in the North of England
Band 9: 105,385 - 121,271

Overview:

Sellick Partnership is delighted to be exclusively recruiting for a Director of Operations on behalf of the NHS Business Services Authority (NHSBSA). The NHSBSA is a highly respected organisation responsible for providing a complex range of critical services to the NHS, Government and local health economies. The NHSBSA manages its operational services through five diverse operational divisions, covering a portfolio of services to ensure smooth service delivery and transformation delivery. Their goal is to provide a better experience for customers by making their services quicker and easier to use.The NHSBSA has created this new Director of Operations role, to drive its long-term strategic vision, providing leadership and oversight to ensure the service delivers impactful and sustainable outcomes. This is an exciting opportunity to join an organisation with an ambitious vision for the future and a strong value-driven culture.

NHSBSA values:

The NHSBSA's values are to be Collaborative, Adventurous, Reliable, and Energetic (CARE). These values have been developed with their people, for their people. Just as they design services around the needs of their customers, they take pride in placing their employees at the heart of the organisation. The NHSBSA truly CARE about what they do and support their employees to achieve their objectives.

What do NHSBSA offer?

• 27 days per annum rising to 29 days after five years' service and 33 days after ten years' service plus public holidays
• Excellent pension - 23.7% employer contribution
• Flexible working
• Active wellbeing and inclusion networks
• NHS Car Lease Scheme
• Access to a wide range of benefits and high-street discounts

Main responsibilities:

• You will report into the Managing Director of Operations providing strategic and technical expertise to deliver a performance-focussed operation in your assigned division.
• Work with unions, representative bodies, regulators, policy makers and other key third-party decision makers, influencers and organisations.
• You will be responsible for a diverse division of operations.
• Inspire, develop and empower senior and skilled operational and delivery colleagues within your assigned division.
• Drive and optimise operational performance across an operational division, supporting the delivery of an ambitious growth strategy, providing strategic, technical and professional expertise, maximising the use of available resources.
• Identify and implement significant efficiencies across your division's remit, communicating and embedding significant transformational policy and process changes, to continuously improve service provision, performance and customer experience.
• Develop and maintain strong relationships with key external strategic partners and deliver appropriate customer strategies considering user needs in relation to all aspects of NHSBSA services, ensuring the customer proposition is clearly communicated.

Key accountabilities:

• Full end-to-end accountability for shaping overall strategic direction of your operational division, developing strategic business plans, driving and leading operational performance improvement across the NHSBSA to deliver cost-effective, high-quality services.
• Use proven commercial experience to develop business models to aid the transition of NHSBSA services into a high-performing, sustainable commercial model.
• Provide high-level transitional and operational direction ensuring efficient and high-quality delivery of your division which meets the needs of users and clients to agreed and set standards and financial targets.
• Drive digital transformational change across operational services to improve effectiveness and performance within the operational area.
• Work in close collaboration with colleagues in the Strategic Directorate to develop internal performance management systems to enable the organisation to adhere to and exceed plans, targets and standards.
• Develop a culture of appraisal, improvement and performance management to drive organisational success.

Person specification:

• Ability to work at a senior strategic level to lead and deliver operational performance excellence, grow existing operational services and develop new services to meet both business and customer needs.
• Skilled in developing and implementing strategic operational service and business plans.
• Proven contribution to high level decision making and policy development and developing and implementing information systems.
• Significant experience of leading an Operational service area with diverse customer base and service offering.
• Significant experience of contributing to organisational operational strategy and translating that into service deliverables.
• Extensive prior relevant and demonstrable experience working at a senior leadership level in a service delivery organisation delivering a complex operational agenda.
• Significant experience of leading an Operational service area with diverse customer base and service offering.
• Significant experience of contributing to organisational operational strategy and translating that into service deliverables.

Adam Burgess & Maz Williams at Sellick Partnership are managing this opportunity exclusively on behalf of NHSBSA. Please apply now or contact Adam & Maz at Sellick Partnership.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.