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Tailored Recruitment Partners are working with a fast growing busiess in Leeds to recruit an experienced Customer Service Manager.
As Customer Service Manager, you will lead and support a dedicated team of 7 Customer Service Advisors, ensuring the delivery of exceptional service to our customers. Your ability to manage a team under pressure, resolve issues efficiently, and maintain strong communication across departments will be key to your success.
Key Responsibilities:
Manage, motivate and support a team of 7 customer service advisors
Monitor team performance, set goals, and conduct regular reviews
Handle escalated customer queries and complaints professionally
Collaborate with the transport team, warehouse team, and sales to ensure smooth service delivery
Analyse customer service metrics and report on performance
Drive continuous improvement in customer satisfaction and internal processes
Requirements:
Proven experience in a customer service leadership role (transport/logistics sector preferred)
Excellent communication, organisational, and problem-solving skills
Ability to work under pressure in a fast-moving environment
Strong IT skills and experience using CRM systems
Positive, team-oriented approach with a can-do attitude
The Company
initially 12 month Maternity cover
Pension Sceme
Generous Holidays
Close Links to Motorways
