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Customer Operations Specialist
Salary: £25,625 – £28,085
Location: Thorpe Park Business Park, Leeds
Job Type: Full-Time, 37.5 hours / week, Permanent
Are you a customer service professional with a knack for problem-solving and a passion for creating brilliant customer experiences? We’re seeking an experienced and positive individual to join a high-performing operations team in a vital customer-facing role.
What you’ll be doing:
- Handling complex customer queries via phone and email
- Supporting offshore service teams to uphold service excellence
- Analysing customer feedback and suggesting improvements
- Deflecting potential complaints through proactive resolution
- Engaging with online reviews to protect and enhance brand reputation
What we’re looking for:
- Demonstrable experience in a customer service environment
- Strong communication and problem-solving skills
- Resilience and calm under pressure
- A logical thinker with excellent attention to detail
- Confident using Microsoft Office, especially Excel
Desirable:
- Experience in the energy industry
- Previous work with offshore service teams
Benefits include:
- 22+ days holiday plus bank holidays
- Private medical insurance (post-probation)
- Pension contributions
- Flexible leave options and enhanced family pay
Ready to be part of a supportive, high-energy team that values initiative and empathy?
Mpeople are acting as an employment business. If you haven't been contacted within 14 days, please assume your application has been unsuccessful on this occasion.
