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Customer Service Advisor
12 months contract
Leeds - HYBRID
Up to £172.27 per day
Our client is urgently seeking an experienced Customer Service Advisor to work in a Public Sector role. This is an excellent opportunity to join a fast paced and growing team. They are looking for someone that has excellent Customer Service and with proven experience in handling formal correspondence—especially complaints or communications
Essential
- Previous experience as a Customer Service Adviser in a Public Sector role
- Experience of Customer Service, clerical support and office management
- Strong written communication skills – Ability to draft clear, professional, and well-structured correspondence.
- Proven experience handling formal correspondence, particularly: Complaint handling, Communications and engagements with senior public organisations
- Candidates with recent experience in parliamentary or public sector roles are desired
Main duties are:
- Managing correspondence and gathering information in order to provide an accurate and timely response
- Managing and responding to complaints
- Analysing data and running reports
- Providing ministerial briefings
- Leading on high profile and complex work within the team
- Working with others to manage reputational risks
If you are looking for an opportunity to join and apply– Contact us now on 0 7 7 1 7 3 0 6 8 4 0
To apply for this position contact Mellissa Voong by emailing your C.V to M e l l i s s a . v o o n g @ v i t a l . u k . c o m
The partnering concept promoted by Vital means that we work together with candidates and clients
to achieve your career and recruitment objectives. Our commitment to both candidates and clients is equalled only by our professionalism and dedication to providing the best possible service.
