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Do you have exceptional listening skills and a genuine desire to help others?
Our client, a leading financial services provider, is seeking Vulnerability Customer Service Advisors to join their Customer Care Team. In this role, you'll support customers going through challenging life events such as illness, redundancy, or bereavement. Conversations are handled sensitively, with a focus on empathy and fairness, offering solutions such as repayment plans or temporary support.
This is a unique role where you'll be empowered to make decisions that put customers first, ensuring supportive outcomes in line with FCA standards.
Key Accountabilities
Handle inbound calls and occasional written queries with empathy and professionalism
Support customers in vulnerable or complex financial situations
Agree realistic repayment plans within policy and regulation
Review income and expenditure to assess affordability
Meet KPIs while maintaining service quality
Shifts & Hours
Training: Mon-Fri, 9am-5pm (first 4 weeks)
Post-academy: Mon-Fri, 9am-7pm and Sat, 9am-5pm
Permanent late shift option (no weekends)
Otherwise alternate Saturdays with a weekday off
Flexibility available if agreed before starting
What's in it for You
25,500 + bonus (up to 7.5% OTE)
26 days holiday + bank holidays (rising with service)
Hybrid working after training (2 office / 3 home)
Double matched pension (up to 8% employer contribution)
Free meals, parking, gym, and wellbeing support
Holiday buying scheme and Employee Assistance Programme
What We're Looking For
Excellent listening and communication skills
Empathy, patience, and resilience
Strong PC skills (Word/Excel)
Flexibility in a changing environment
Motivation to deliver the right outcomes for customers
Desirable: Experience in financial services, collections, or vulnerability support.
Apply today to join our client's next training academy and build a career where you can genuinely make a difference.
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
