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Castlefield Recruitment are currently recruiting an Income Officer for a housing association based in Leeds. The role is on an initial 4 week intial contract. The role offers agile working, with one days required in the office and pays £23 - £25 an hour via umbrella agency.
The role:
- Deliver a comprehensive rent collection service by monitoring a case load of rent accounts for customers in arrears.
- Managing the arrears process in compliance with group Policies and procedures.Â
- Identify support needs of our customers, offering basic welfare advice / guidance and making referrals to or signposting to external agencies.
- Ensure that appropriate legal action is taken to recover debt
- Engaging with external agencies, e.g. local authorities, Department for Works and Pensions, when required.
The person:
- Experience of income management or debt recovery in a social housing environment
- Knowledge of welfare benefits
- Excellent customer service skills
