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Excellent opportunity to join a market leader within the UK Industrial door supply and service sector operating nationwide on a 24/7 basis delivering the highest level of customer care to our client base. Our new Central Leeds office is the platform to deliver a premium service to North and Central regions.
This is an exciting role which requires experience of managing facility delivering effective labour planning, controlling of mobile service vans, whilst managing administration functions for business centre team.
In this arena only service levels constantly delivering excellence will be accepted by the client
The Role
Managing office operating as a Service Coordination facility, you will be responsible for the management of all installation, repair, service, maintenance and PPM works on customer sites across the North Central regions
Managing coordination of mobile engineers providing attendance on all client sites for industrial and commercial doors, including loading bay equipment throughout the region
Demonstrating experience managing a busy facility working to demanding deadlines, team delivering can-do attitude, creative solutions, high level of energy, enthusiasm and happy to communicate with customers and colleagues at all levels
Ideally we need you to be
Well educated with management experience of mobile service Engineers
Manage professional team delivering the highest level of service excellence to the client
Excellent communication and telephone skills within Industrial service sector
Experienced Management of
Negotiating client site attendance timescale, costs, performance
Review Company performance management systems
Field service management software data
Responsibility P&L performance v forecast
Employment Package
Competitive salary and incentives package depending on experience
Permanent employment contract subject to successful probationary period
Complimentary onsite car parking provided adjacent to office facilities
Opportunity for personal development / progression
Private Medical Insurance
20 days holiday per annum once 6 month probationary is completed (and successful) + Public holidays)
