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Helpdesk Coordinator - Facilities Management
Location: Leeds - LS1 (office-based - no parking)
Salary: £25,000 - £30,000
Hours: Monday-Friday, 8:30 am - 5:00 pm (37.5 hours)
Our client, an expanding FM business, is growing its helpdesk team as part of a wider restructure driven by continued growth and new contract wins. This is a hands-on role for someone who thrives in a fast-paced FM environment where no two days are the same.
The role
- Handle incoming helpdesk queries via phone, email and CAFM
- Log and coordinate reactive and planned maintenance works
- Liaise with engineers and subcontractors
- Support scheduling, invoicing and general FM administration
- Maintain accurate records for compliance and reporting
- Take ownership of jobs from start to finish
The person
- Direct, organised and proactive
- Comfortable working under pressure
- A self-starter who takes accountability
- Confident using systems and AI technology
- FM, maintenance or helpdesk experience beneficial but not essential
Benefits
- 28 days holiday (including bank holidays)
- Paid birthday leave (if it falls on a weekday)
- Additional holiday for each year of service after two years
- One paid wellbeing hour per week
To apply for this role, please send your CV to (url removed)
