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Are you ready to take your career to the next level in the dynamic world of private healthcare? Our client, a leading organisation in the industry, is seeking a dedicated and enthusiastic Booking Coordinator to join their team in East Leeds. This is a fantastic opportunity to contribute to a growing business while making a real impact on patient experiences!
Contract Type: Permanent
Working Pattern: Full Time (37.5 hours)
Salary: Competitive
Hours: Monday-Friday, 09:00-17:00
Start Date: ASAP
Role Summary:
As a Booking Coordinator, you will play a pivotal role in converting enquiries into bookings and ensuring an outstanding patient experience across the various communication channels.
Your Day-to-Day Responsibilities:
- Convert inbound enquiries into bookings by identifying needs, and listening for upsell and cross-referral opportunities
- Manage enquiries from all channels within agreed SLAs
- Provide accurate information on services, pricing, and availability
- Complete all booking processes, confirmations, and onward referrals efficiently
- Maintain precise records in all systems
- Feedback to management on common issues occurring to improve patient processes
Essential Candidate Profile:
- Proven experience in sales or contact centre roles with a strong record of meeting targets
- Confident communicator with an excellent telephone manner and written skills
- Strong multitasking and prioritisation abilities in a fast-paced environment
- Proficient in CRM and booking tools; comfortable with utilising webchat, emails, and telephone calls
- High attention to detail, data accuracy, and GDPR awareness
- Positive, resilient, target-driven, and patient-centric mindset
Desirable Skills:
- Familiarity with private healthcare and services
- Experience with scheduling or diary systems
- Understanding of self-pay and insured patient journeys
Apply today as all applications are being reviewed daily!
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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