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Customer Aftercare Manager (Business/Manufacturing)
- Duration: Permanent
- Salary: £45,000pa - £50,000pa
- Location: Guiseley (office-based only)
- Hours:MonFri, 37.5 hours weekly
Responsibilities:
- Primary contact for all Return Material Authorisation (RMA) activity
- Take the lead with business customers to maintain and develop strong relationships
- Oversee all warranty claims to ensure all issues are resolved promptly and to ensure customer satisfaction
- Manage all business customer contracts, which include both products and services, to maximise revenue and customer retention
- Control inventory, including customer-owned stock and returned materials
- Responsibility for achieving high performance against business objectives and service standards
- Execution of all RMA administration in line with the company's operating procedures
- Produce and analyse reports on after-sales activities, customer satisfaction, and service performance
- Continuous improvement through sound judgment and data gathering, develop performance metrics to identify areas for improvement
- Following strict company policies and procedures to maintain the highest quality of service
Required Experience & Qualification
- Manufacturing or engineering background
- Returns management
- Key Account Management
- Experience with supply chains or logistics
- Projects, planning, and time management
- Influencing positive outcomes across different levels of a business
- Proficiency in Microsoft Office programs
- Salary sacrifice-led pension plan thatmatches employee contributions up to 7%.
- Employee Stock Purchase Plan
Benefits & Rewards
- Career development programme
- Life assurance - four times annual salary
- Salary sacrifice Electric & Hybrid Vehicle car scheme
- 25 days holiday per annum, + bank holidays
- Holiday purchase scheme, which allows employees to purchase additional annual leave
- Company-funded medical cash plan
- Internal reward and recognition scheme
- Employee Assistance Programme
- Comprehensive wellbeing programme
- Competitive employee discounts platform with leading brands/retailers, gyms, hotels etc
- Cycle to Work scheme
- Enhanced family-friendly benefits and policies
