Dialler Manager - Connex

Dialler Manager - Connex - Innovative Cosmetic Dentistry

Leeds

Prosper Recruitment are working in partnership with a leading dental group dedicated to delivering outstanding patient care and high-quality dental solutions. Our client prides itself on innovation, teamwork, and exceptional standards in all that it does. Due to rapid expansion, they are now seeking an experienced and motivated Dialler Manager.

Key Responsibilities:

• Oversee the management and optimisation of dialler systems to ensure maximum efficiency and performance across all campaigns.
• Develop and implement strategic dialler campaigns to drive patient engagement and appointment bookings.
• Collaborate with the marketing team to create compelling campaign content that resonates with prospective patients.
• Analyse data from dialler campaigns to identify trends, opportunities, and areas for improvement; use insights to drive decision-making and enhance performance.
• Manage the configuration and maintenance of phone systems, ensuring they are updated and functioning seamlessly to support call centre operations.
• Provide training and support to call centre staff on best practices related to dialler use and campaign execution.
• Monitor and report on key performance indicators (KPIs) related to call volume, conversion rates, and campaign success to senior management.
• Foster a culture of continuous improvement, encouraging innovative ideas to enhance overall patient experience and operational efficiency.

Required Qualifications and Skills:

• Proven experience as a Dialler Manager or similar role within a call centre environment.
• Strong knowledge and experience of using Connex dialler system, with a keen understanding of telephony infrastructure.
• Excellent analytical skills and the ability to interpret data to drive campaign strategies and outcomes.
• Proficient in utilising CRM software and managing databases to maximize data integrity and efficiency.
• Outstanding communication and interpersonal skills, with the ability to work collaboratively with diverse teams.
• Strong focus on customer service and patient satisfaction, with a track record of achieving positive outcomes.
• Excellent organisational skills, with the ability to manage multiple projects simultaneously in a fast-paced environment.

What's on Offer:

• 30k-35k pa + benefits
• Opportunities for professional development and career advancement.
• A dynamic and supportive work environment focused on collaboration and excellence in patient care.
• The chance to be part of a forward-thinking organisation dedicated to growth and innovation.

If you have a passion for driving performance through effective dialler management and want to contribute to exceptional dental practices committed to patient care, we would love to hear from you!

INDAF