National FM Manager

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together.

This is a hands-on management role, ideal for a junior to mid-level FM Manager or a seasoned Facilities Coordinator ready to take the next step.

We are looking for someone who is:

• People focused and visible, spending time directly with their team.
• Ambitious and eager to grow, with a realistic approach to stabilising and developing a new, inexperienced team.
• Practical and approachable, equally comfortable coaching individuals and improving operational processes.
• Motivated by making a tangible impact, rather than operating solely at a strategic level.

This is a fantastic opportunity for someone ready to take ownership, drive improvement, and grow with FRG as we expand our Facilities Management offering.

• Lead and support a facilities team, primarily composed of officers, providing daily guidance and motivation.
• Coach, mentor, and train team members to enhance confidence, capability, and service excellence.
• Conduct regular one-to-one meetings and team briefings to monitor performance and foster growth.
• Create a positive, inclusive, and accountable team culture.

• Oversee the smooth running of daily facilities operations, resolving issues promptly and effectively.
• Monitor staff attendance, performance, and adherence to operational procedures.
• Serve as the first point of escalation for operational challenges, ensuring quick resolution and service continuity.
• Build and maintain strong relationships with internal departments and external partners.

• Evaluate and refine existing processes to drive efficiency and elevate service standards.
• Establish clear systems for reporting, communication, and accountability.
• Collaborate with senior management to implement new approaches that enhance client satisfaction and team engagement.

• Ensure all activities comply with health & safety regulations and company policies.
• Support audit readiness and uphold industry standards and best practices.
• Maintain accurate documentation to evidence service delivery and performance metrics.

• Previous experience in a facilities management or service delivery role, with responsibility for managing staff.
• Strong people-management skills, with the ability to train, coach, and motivate an inexperienced team.
• Excellent organisational and problem-solving ability.
• A practical and proactive approach to getting things done.
• Strong communication skills, able to engage confidently with staff, management, and clients.
• IT literacy and ability to use reporting/management systems.

Desirable:

• Knowledge of facilities operations (e.g., soft services, security, or building support).
• Experience introducing improved processes and procedures.
• Understanding of compliance and health & safety within FM.