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Here at Hays, we are working with a charity based in Leeds on the recruitment of a People Services Administrator on a fixed-term basis till the end of the year. This is a full-time position paying up to £26,750 (pro rata) based in Leeds that offers great flexibility and hybrid working, with the requirement to be able to attend face-to-face meetings across the site.
This role sits within the charity's operational team, and you will be the first point of contract for all staff with employee-related queries, providing timely, accurate advice, guidance and information that enables staff to take appropriate management or personal actions. You will ensure that complex issues are escalated as appropriate and within defined parameters by people within the team. The main responsibilities include administration tasks relating to the end-to-end colleague journey, including recruitment and onboarding, contract changes, talent & development and leavers. You will be operating and supporting the whole People Team.
Key Responsibilities for this role:
- Respond to incoming requests for guidance, advice and information from customers to ensure the delivery of high standards of customer service.
- Maintain a good understanding of the Trust's systems, policies and processes to ensure the provision of relevant and accurate information to customers.
- Follow the Shared Service Centre systems, processes and procedures for the delivery of information and advice to ensure the maintenance of high standards of service, quality and legal compliance.
- Review, check and input documentation and information received in People Services for accuracy and validate against agreed Trust policies and procedures to ensure that employee records (ERP System & Files) are accurate and up to date.
- Prepare documents in support of Trust people processes
- Monitor and administer DBS process in relation to new starter & existing colleague checks.
- Support the HRBPs by informing them of key activities being undertaken in their area, providing reports as agreed and aiding in the identification of emerging trends and issues and liaise with them in relation to administration for complex case management.
Experience required for this role:
- Proven experience performing HR administration tasks in an HR admin role.
- IT literate with good working knowledge of SAP, Applicant Tracking Systems, other Employee Record systems and knowledge of MS Office.
- Previous experience within a customer-focused or Shared Service HR administration environment.
- Excellent prioritisation and planning skills and ability to manage multiple deliverables.
- Excellent attention to detail and problem-solving skills within a defined framework.
- Strong customer service mindset.
If you are interested in this role, please click 'apply' to be considered.
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