IT Infrastructure Specialist

IT Infrastructure Specialist

Horsforth, Leeds

Up to £60,000 + Benefits

Your new role

I am currently recruiting for an IT Infrastructure Specialist to work within the Infrastructure team to develop, maintain and support the global IT Infrastructure supporting 9,000+ staff and 100+ locations.

This position entails support and development of the company's global infrastructure. Key components include, servers, the wide area and local networks, Wi-Fi, Windows desktop, unified communications and cloud (M365, Azure AD, OneDrive, Azure Arc, EndPoint Manager and Defender ATP). Focusing on the user experience and security.

You will be required to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will be required to provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily.

Responsibilities

Monitor, support and maintain the global on-premise and cloud infrastructures.

Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment.

Develop, manage, and implement infrastructure projects to deliver business wide initiatives.

Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring.

Perform regular preventative maintenance checks, check logs and servers to ensure they are properly patched and implement corrective actions to resolve any issues.

Manage the security and integrity of data and IT systems. Educating staff on good working practices.

Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment.

Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use.

Experience needed

Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, Azure Ad, Defender ATP, EndPoint Manager, OneDrive, etc).

Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies.

Comprehensive Experience with VMWare, vCentre, & ESXi.

Good understanding of Storage, SAN, NAS & Backup Technologies.

All round IT infrastructure specialist with at least 3 years hands-on experience.

Confident individual with good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language.

Analytically minded, able to break down and understand information.

Must be comfortable with working in a fast-moving, dynamic environment.

Strongly customer-focused, used to providing support to demanding users.

Good organisational skills, used to managing and prioritising own workload.

Hands-on experience of installing, supporting and managing NetApp Storage solutions.

Azure cloud landing zones, networking & automation.

Extensive knowledge of IP, WAN, LAN (HPE servers & Aruba Switches) & Wi-Fi Networking, specifically Aruba.

Experience of Druva Cloud, Veritas Backup Exec and Veeam Backup technologies.

Working knowledge of the Microsoft EndPoint Management solutions (Defender, Intune,) etc.

Implementation and management of Active Directory/Group Policy management within a corporate environment.

Implementation and management of web technologies, for example IIS, .NET, SSL-VPN, token authentication, etc.

Previous experience of IT integration projects covering email environment, file access, domain membership & user migration.

Good working knowledge of firewall and security technologies

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