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IT Systems Administrator
Seacroft, Leeds (On-site)
Up to 32,000
Your new role
To provide effective 1st and 2nd line technical support across the business, ensuring smooth operation of end-user systems, business applications, and ERP platforms. The role focuses on user support, application troubleshooting, and system administration, with a strong emphasis on ERP system maintenance and user enablement.
Responsibilities
Act as the first point of contact for IT-related queries via phone, email, and ticketing system.
Diagnose and resolve basic hardware and software issues on desktops, laptops, and mobile devices.
Assist users with login issues, password resets, and access permissions.
Provide support for Microsoft Office applications and other business-critical software.
Escalate unresolved issues to 2nd line or relevant teams.
Troubleshoot and resolve more complex application and system issues.
Perform software installations, updates, and configuration changes.
Maintain and support user accounts, permissions, and group policies in Active Directory.
Support and administer ERP systems (e.g., SAP, Oracle, Dynamics, or other relevant platforms).
Collaborate with ERP vendors or internal teams to resolve system issues and implement improvements.
Document solutions and contribute to the internal knowledge base.
Provide day-to-day support for ERP users across departments.
Manage user roles, permissions, and workflows within the ERP system.
Assist with ERP data integrity, reporting, and minor configuration tasks.
Support ERP upgrades, testing, and training initiatives.
Liaise with finance, operations, and other teams to ensure ERP functionality aligns with business needs.
Experience needed
Proven experience in IT support (1st and 2nd line).
Hands-on experience with ERP systems (user support, admin, or configuration).
Strong knowledge of Windows OS, Microsoft 365, and desktop applications.
Familiarity with Active Directory and user account management.
Excellent problem-solving and communication skills.
Ability to work independently and manage multiple support requests.
Desirable
Experience with ticketing systems (e.g., ServiceNow, Jira, Freshdesk).
Exposure to basic scripting or automation tools (e.g., PowerShell).
Understanding of ITIL principles.
Prior involvement in ERP implementation or upgrade projects
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