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Job Opportunity: Income Services OfficerLocation: West YorkshireContract Type: Temporary - Approx. 1 MonthHours: Full-Time, 37.5 hours per week (Monday-Friday)Working Pattern: Hybrid - Home, Office & Site-BasedStart Date: ASAP
Key Responsibilities:-
Manage rent arrears and associated charges in line with the organisations policies
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Take early and consistent action to prevent the escalation of arrears
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Liaise with customers in arrears to offer support and agree viable repayment plans
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Prepare and manage legal documentation and represent the organisation in court when required
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Ensure all procedures comply with legislation, regulation, and pre-action protocols
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Deliver excellent customer service and build positive relationships with tenants
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Use data insights and professional judgement to anticipate and resolve potential issues early
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Collaborate with colleagues to ensure long-term value for money
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Actively work to reduce evictions and tenancy failures related to debt
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Proven experience in income or rent recovery services within social housing or a similar environment
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Strong knowledge of relevant housing legislation and procedures
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Excellent communication and negotiation skills
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Proactive, solution-focused, and committed to achieving positive outcomes
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Full, clean UK driving licence and access to your own vehicle - essential due to site visits
