Operations Director

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.

We are seeking a dynamic Operations Director to lead and drive operational excellence and strategic growth across all security contracts within FRG. This pivotal role ensures that our security operations consistently exceed regulatory, contractual, and organisational standards while delivering sustainable, profitable growth

Success in this role demands a deep knowledge in risk, threat, and vulnerability management, along with the ability to design and implement security and facilities solutions. The Operations Director must deliver best in class services to a large client base, combining strategic vision with operational precision to safeguard people, assets, and reputations.

Strategic Leadership

• Shape and deliver a national growth strategy aligned with FRGs long term goals.
• Drive transformation initiatives to improve service delivery, optimise costs, and strengthen operational resilience.
• Stay ahead of emerging risks, potential threats, and industry trends to maintain relevance and adaptability.
• Take full ownership of P&L, demonstrating strong financial and commercial expertise
• Anticipate market shifts and competitor activity to ensure FRG remains ahead of industry trends.
• Play a key role in bid strategies, solution design, and commercial proposals with a focus on a risk based, service led approach.

Risk, Threat & Governance

• Ensure all services align with client specific risk profiles and protection requirements.
• Oversee or support the development of Threat, Risk, and Vulnerability Assessments.
• Maintain compliance with SIA regulations, data protection standards, and ISO frameworks.
• Build and sustain robust risk management processes, incident response structures, and continuous improvement programs.

Operational Excellence

• Lead national operations to deliver consistent, high-quality service across all contracts.
• Guide regional managers and operational teams to achieve KPIs and SLAs whilst ensuring contractual compliance.
• Champion innovation in workforce deployment, technology integration, and service improvement.
• Drive operational consistency, efficiency, and best practice across all service lines.
• Foster collaboration across departments to enhance overall performance.
• Promote a culture of accountability and high performance.

Client Relationship Management

• Act as senior stakeholder for strategic accounts, ensuring client satisfaction and long-term partnerships.
• Provide advice and guidance on risk and threat.
• Lead regular performance reviews and continuous improvement discussions.
• Resolve escalated issues promptly to maintain client confidence and satisfaction.

People Leadership

• Inspire, lead, and develop all departments to achieve target objectives.
• Build a culture of accountability, innovation, and informed decision making.
• Support workforce development through talent mapping and succession planning.

• Extensive leadership experience within the UK Security sector.
• Proven track record of managing multimillion-pound P&L and delivering sustainable, profitable growth.
• Deep knowledge of SIA regulations, security operations, workforce management, and industry best practices.
• Demonstrate ability to win, mobilise, and manage contracts of varying sizes.
• Exceptional commercial knowledge, negotiation skills, and stakeholder management.
• Comprehensive knowledge of security risk management principles and operational best practices.