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Service Operations Scheduler
Location: Leeds
Salary: £35.000 p/a plus excellent benefits!
Job Type: Full-Time, Permanent
Our client is seeking a proactive and detail-oriented Service Operations Scheduler to join their team. In this pivotal role, you will be responsible for the smooth coordination of machine installations, urgent breakdown responses, and planned servicing. You will manage the day-to-day scheduling of service engineers, ensuring they are fully equipped to deliver efficient and high-quality service to customers.
As the main point of contact for both engineers and customers, you will balance urgent tasks with scheduled maintenance, ensuring operational efficiency and customer satisfaction.
Key Responsibilities:
- Schedule in works for all engineers, including both reactive and proactive work on a daily basis
- Ensure engineer reports processed and submitted to customers
- Manage service contract renewals
- Act as a point of contact for customers and engineers during the installation or service visit, resolving any on-the-day issues or queries.
- Ensure engineers have all relevant information and correctly allocated time for each customer visit
- Part ordering
- Maintaining systems keeping them fully up to date with correct information
Requirements:
- 3 years minimum proven experience in scheduling engineers or coordinating field teams
- Strong organisational and planning skills
- Excellent written and verbal communications skills
- High attention to detail and accuracy
- Confident using ERP or scheduling systems
If this Service Operations Scheduler role sounds of interest to you, we’d love to hear from you. Please submit your application or contact Unity Resourcing for more information
