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As a Project / Aftersales Manager you will be responsible for providing a professional management service, ensuring we fulfil stakeholders' expectations both internally and externally whist maintaining excellent customer satisfaction.
Job Description:
- Generate the contract and review the project scope, identifying risks and planning mitigations.
- Using various IT systems, enter the orders, update, and maintain them to reflect changes over time.
- Work with the sales team to ensure a full understanding of the project requirements and customer expectations.
- Work with production, technical and engineering and agree a delivery programme to meet the customer requirements.
- Monitor & control the contract performance and provide both the customer and the sales team with regular feedback and updates.
- Actively participate in meetings
- Attend customer site visits and meetings as appropriate.
- Manage the collection, storage, and dissemination of contract drawings & documentation to all relevant parties.
- Preparation and planning for all Factory Acceptance Test activities.
- Ensuring information is entered and updated onto contract systems software.
Beneficial Skills / Qualifications:
- Experience working with manufacturing IT systems
- ONC in Electrical & Electronic Engineering
- Experience of going to customer sites/meetings
- Experience reading drawings
- Confident problem solving and resolving complex customer issues
- Good working knowledge of Microsoft applications
- Strong communication skills and attention to detail, in particular applicants must be able to demonstrate a good command of English both written and verbal
Additional Details:
- Salary negotiable
- 25 days holiday per year plus bank holidays
- Pension
- Profit share scheme (paid quarterly)
- Healthcare, wellbeing and EAP scheme
- Parking on site plus EV chargers and EV scheme
