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Job purpose:
In your position as Property Services Manager, you will ensure that the in-house repairs and maintenance team, together with sub-contractor partners, deliver a customer first approach that is innovative and market leading meeting our legal and regulatory requirements with high levels of colleague engagement and cost effectiveness. You will deputise for the Property Service Manager and support with wider functions of the department.
The postholder will be responsible for developing and embedding a high-performance culture and ensuring a high-quality service across repairs and maintenance, empty homes, disrepair and material supply.
In your position as Deputy Property Services Manager, you will have a duty to inspect all areas or work being undertaken to ensure that it is completed to a high, professional standard.
Main duties and responsibilities:
Property Services Manager
- To provide support to the Property Services Manager in managing repairs, voids cyclical works and planned works
- Assist the Property Services Manager in providing day to day management where required for the cyclical maintenance contracts.
- Assist the Property Services Manager with KPIs for monthly managers meetings
- Assist Property Services Manager with preparation of board reports.
- Assist the Property Services Manager in collating stock condition information and quotations/prices for the annual planned works capital programme.
- Assist the Property Services Manager with invoicing and variations to works orders.
- Assist Property Service Manager with customer satisfaction data analysis and improving the tenant experience
- Oversee works order production including schedule of rates.
- To be responsible for managing the turnaround of void properties efficiently, so that tenants can take up occupation of their new homes as quickly as possible and rental income loss is kept to a minimum.
- Carryout pre and post inspections of void properties and allocate works accordingly.
- Carry out a percentage of reactive repair post-inspections on a monthly basis
- To liaise with internal and external stakeholders to ensure the delivery of the responsive repairs is to an excellent standard.
- Diagnose complex repairs and advise the Repairs Team on an appropriate trade or contractor to carry out the works.
- Project manage complex repair works from inception to completion.
- To support the Property Services Manager in ensuring that Health and Safety is paramount in all activities carried out in the delivery of the responsive repairs, voids and cyclical works.
- Provide technical advice to improve quality standards of responsive repairs, voids and cyclical works.
- Post inspections of a sample of reactive repairs to ensure a quality service.
- You will also be responsible for ensuring that the maintenance service is compliant with relevant safety and building legislation.
- Meet with residents to deal with repair related complaints and build relationships with theresident community.
- Update the Housing Management systems.
General Obligations
- Behave in a manner that always reflects positively on the organisation.
- Promote equality of opportunity and anti-discriminatory practices.
- Assist in monitoring and maintaining quality standards across the organisation.
- Demonstrate an understanding and commitment to the principles of confidentiality.
- To work in a manner that is sensitive and empathetic to the culture of the Community.
- Participate fully in training and development in accordance with the organisations training plan and mandatory requirements.
- You are also required to undertake any other duties within your capabilities as may be reasonably required.
