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The Technical Product Support Specialist will provide expert assistance to customers, ensuring a seamless experience with the company's products. This role focuses on resolving technical queries while maintaining excellent customer service standards in the retail industry.
- 28,000 - 34,000
- North Leeds / Hybrid
Client Details
This opportunity is with a medium-sized organisation within the retail industry, known for its strong emphasis on customer satisfaction and innovative product offerings. The company operates in a fast-paced environment, offering opportunities for professional development within its Leeds-based customer service department.
Description
- Provide technical support to customers via phone, email, and other communication channels.
- Troubleshoot and resolve product-related issues efficiently and effectively.
- Maintain detailed records of customer interactions and solutions provided.
- Collaborate with internal teams to escalate and resolve complex technical problems.
- Offer guidance to customers on product usage and features.
- Contribute to the creation of support documentation and FAQs.
- Participate in training sessions to stay updated on new products and technologies.
- Ensure customer satisfaction by delivering timely and professional support.
Profile
A successful Technical Product Support Specialist should have:
- A background in technical support in a products focused role
- Strong problem-solving skills and a detail-oriented approach.
- Excellent communication skills, both written and verbal.
- A proactive attitude with the ability to learn and adapt quickly.
- Familiarity with troubleshooting technical products or software.
- A commitment to providing exceptional customer service.
Job Offer
- A competitive salary range of 28,000 to 34,000 per annum.
- Opportunities for personal development and career growth.
- A bonus structure to reward your contributions.
- A permanent role within a supportive and collaborative team.
- A Leeds-based office location with accessible transport links.
This is an exciting opportunity for a Technical Product Support Specialist to advance their career If you are ready to make a positive impact, apply now!
