Back to search
E-Billing Supervisor Finance Legal Firm
Law Firm. Hybrid working (1 or 2 days per week in Leeds centre Office)
The Company
Our client is a global leading Law Firm with offices around the world.
Salary and Benefits:c£40k plus Bonusand a host of benefits and hybrid remote working:
- Comprehensive health coverage (medical, dental and optical)
- Competitive vacation packages
- Educational assistance and professional developmentprogrammes
- Savings or pension plan
- Life insurance
- Travel insurance
- Global mental wellnessprogramme
- Sports clubs and social events
About the Role
TheeBillingteamconsists of9eBilling specialists, oneon-boarding coordinator andfiveeBilling Administrators. The E-Billing Supervisorreports toE-Billing& External Fee RatesManagerandwill be responsiblefor the supervision of the team. Primary responsibilities include:
- Direct supervision of the 9 strong e-billing team including distribution of workload, training and development and ensuring the team provides a superior level of customer service
- Thorough analysis of team's performance reviews, feedback and action planning aiming for continuous Improvements
- Continue to develop the teams skills and knowledge so they meet SLA targets and their yearly SMART objectives.
- Work with theteamto ensure invoices areuploadedin a timely manner and be aware of any client billing requirements
- Continuous and ongoing improvement of the current E-Billing processesby introducing improvements and efficiencies to the current workflows
- Being the point of contact for escalations for theteamand ensuring thequeries are handled correctly and promptly through to appropriateresolution
- The ability to challenge key stakeholders both internal and external and build and maintain strong working relationships
EXPERIENCE
What You Bring
In addition to indisputably high ethical standards and autonomy, the ideal candidate possesses the following:
- Prior E-Billing or Billing knowledgeis desired including supervisory experience
- Excellent communication skills
- Accounts department experience including reconciliation experience
- Good IT skills and experience on financial applications. General technological awareness
- Process documentation, review and development
- Strong query resolution skills and excellent data input skills with first time accuracy
- Experience of working in a multi-currency environment (preferred but not essential)
- Experience of working in a shared service environment (preferred but not essential)
- Competent Excel and Word user
- Self-motivated, pro-active and driven to improve at all times
- A team player, capable of working together towards a common target
- Deliver a 'can do' and proactive approach at all times
