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We are seeking an experienced and compassionate Client Service Manager to oversee and coordinate the delivery of high-quality home care services to our clients. The role involves building strong relationships with service users and their families, managing care packages, ensuring compliance with regulatory standards, and supporting frontline care staff.
Key Responsibilities:
- Act as the primary point of contact for clients and families, ensuring care plans are person-centred and regularly reviewed.
- Coordinate and monitor the effective delivery of care services in line with company standards and CQC regulations.
- Liaise with local authorities, healthcare professionals, and care coordinators to support continuity of care.
- Manage and resolve client concerns or complaints promptly and professionally.
- Support care workers by providing guidance, performance feedback, and ensuring they meet quality and compliance requirements.
- Maintain accurate records, risk assessments, and documentation in line with safeguarding and GDPR standards.
Requirements:
- Previous experience in domiciliary care or a similar care coordination/client-facing role.
- Strong understanding of CQC standards and person-centred care principles.
- Excellent communication, organisational, and problem-solving skills.
- Full UK driving licence and access to a vehicle (if required).
Job Types: Full-time, Permanent
Pay: 28,000.00 per year
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
