Quality and Service Engineer

Purpose of job

An individualwho is well organized, with excellent communication skills and the ability to multi-task is essential.Your primary role will be handling all aspects of Quality control, together with After sales & Service.With a Supporting role in Engineering and Health & Safety activities.

Quality activities -Specific responsibilities

• Report monthly supplier Quality KPI's.
• Ensure that Machines and attachments are built to the required specification and Quality standards.
• Ensure product is packed correctly, together with associated paperwork checks prior dispatch to UK and Export customers.
• Produce quality reports for faulty items.
• Submit warranty claims for faulty parts on suppliers as required.
• Chase QR's and Parts warranty claims on suppliers to a conclusion.
• Investigate RED TAGS and organise corrective actions.
• Raise returns notes for quality issues.
• Keep all current SOP's up to date
• Develop and issue new build procedures and SOP's as required.
• Monitor pre-production builds.
• Produce inspection reports and sample approval forms for parts as required.
• Support new product development as required.
• Ensure all assembly tools are keep within calibration.

After sales / Sales & Service activities -Specific responsibilities

• Support customer accounts and queries when required.
• Customer prospecting as and when required.
• Run customer training and product workshops when requested.
• Product after sales support when required.
• Make repairs to returned machines, in house and on site as required.
• Prepare repair quotations and estimates.

Production activities -Specific responsibilities

• High-light and prioritize improved production efficiency opportunities with management.
• Record cut in numbers of changes and component introductions.

HR & Health and Safety activities -Specific responsibilities

• Assist as required with Lifting equipment testing and new installs.
• Assist as required with assembly aids / jigs and fixture installs.
• Assist as required with equipment repairs and replacement justifications.

• Audit all production machine builds to a pre-determined build schedule.
• To be proficient in the use of SAGE and CIM50.
• To be proficient in the use of Microsoft office programs.
• Quality and efficiency of work carried out.
• Product knowledge and understanding.
• Accuracy and completeness of all documentation.
• Accuracy and completeness of SOPs.
• Management and prioritization of workload.
• Delivery of improved production efficiency opportunities.
• To convey a professional image.

Communications

• To attend and report daily KPIs.