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Purpose of job
An individualwho is well organized, with excellent communication skills and the ability to multi-task is essential.Your primary role will be handling all aspects of Quality control, together with After sales & Service.With a Supporting role in Engineering and Health & Safety activities.
Quality activities -Specific responsibilities
- Report monthly supplier Quality KPI's.
- Ensure that Machines and attachments are built to the required specification and Quality standards.
- Ensure product is packed correctly, together with associated paperwork checks prior dispatch to UK and Export customers.
- Produce quality reports for faulty items.
- Submit warranty claims for faulty parts on suppliers as required.
- Chase QR's and Parts warranty claims on suppliers to a conclusion.
- Investigate RED TAGS and organise corrective actions.
- Raise returns notes for quality issues.
- Keep all current SOP's up to date
- Develop and issue new build procedures and SOP's as required.
- Monitor pre-production builds.
- Produce inspection reports and sample approval forms for parts as required.
- Support new product development as required.
- Ensure all assembly tools are keep within calibration.
After sales / Sales & Service activities -Specific responsibilities
- Support customer accounts and queries when required.
- Customer prospecting as and when required.
- Run customer training and product workshops when requested.
- Product after sales support when required.
- Make repairs to returned machines, in house and on site as required.
- Prepare repair quotations and estimates.
Production activities -Specific responsibilities
- High-light and prioritize improved production efficiency opportunities with management.
- Record cut in numbers of changes and component introductions.
HR & Health and Safety activities -Specific responsibilities
- Assist as required with Lifting equipment testing and new installs.
- Assist as required with assembly aids / jigs and fixture installs.
- Assist as required with equipment repairs and replacement justifications.
- Audit all production machine builds to a pre-determined build schedule.
- To be proficient in the use of SAGE and CIM50.
- To be proficient in the use of Microsoft office programs.
- Quality and efficiency of work carried out.
- Product knowledge and understanding.
- Accuracy and completeness of all documentation.
- Accuracy and completeness of SOPs.
- Management and prioritization of workload.
- Delivery of improved production efficiency opportunities.
- To convey a professional image.
Communications
- To attend and report daily KPIs.
