SME Account Handler

Exciting Opportunity: Commercial SME Account Handler – Leicester

We’re partnering with a leading insurance broker who’s recently undergone exciting changes, creating a fantastic opportunity to join their dynamic Leicester office.

If you’re looking to work in a fast-paced, innovative environment where you can make a real impact by delivering tailored insurance solutions to SME commercial clients, this role is for you!

• Provide direct administrative support to new and existing clients
• Manage new business enquiries, process renewals, handle mid-term adjustments, and assist with day-to-day cover queries
• Ensure client and insurer requests are handled efficiently and in line with company procedures and service standards
• Assist in organising and coordinating the renewal process, including documentation and report preparation for smooth operations
• Support the negotiation process to help secure favourable renewal terms, contributing to high client retention
• Build strong, lasting relationships by delivering prompt, high-quality service to clients and insurers
• Work across a diverse range of insurance classes, including Fleet, Motor Trade, Commercial Combined, SME Packages, Property, EL/PL, and specialist covers like Professional Indemnity, Cyber, and Management Liability

• Experience in commercial broking, ideally with knowledge of SME commercial products such as Fleet, Motor Trade, Commercial Combined, and EL/PL
• Strong organisational skills with the ability to manage multiple tasks efficiently
• Keen attention to detail and accuracy in documentation and reporting
• Excellent verbal and written communication skills to interact confidently with clients, insurers, and colleagues
• Proactive mindset with the ability to anticipate challenges and suggest solutions
• Strong analytical skills to support renewals and other administrative processes
• Progress towards or completion of relevant insurance qualifications (e.g., CII Certificate in Insurance) — or a willingness to work towards these with our support
• Experience with Acturis is a bonus, but full training will be provided

• Competitive salary up to £35,000
• 25 days holiday plus bank holidays
• Pension scheme and life assurance at four times your salary
• Access to a medical scheme
• Hybrid working with 2 days from home per week
• Excellent support for professional development and qualifications
• Opportunity to grow your career with a broker known for investing in their people’s personal and professional progression

Ready to take the next step in your commercial insurance career? Apply now and join a team that values your growth and expertise!