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Workshop Controller - Automotive Aftersales
Salary: 28,000-30,000 basic | 36,000-40,000 OTE
Job Type: Full-time, Permanent
Location: Leicester
We are recruiting on behalf of a leading automotive group for an experienced Workshop Controller to join a high-performing aftersales operation. This is a key role within the dealership, responsible for driving workshop efficiency, technical performance, and customer satisfaction.
The Role
As Workshop Controller, you will take ownership of the day-to-day running of the workshop, ensuring technicians are performing at optimum efficiency while maintaining high quality and first-time fix standards. You will also work closely with customer-facing teams to maximise upsell opportunities while delivering an exceptional customer experience.
Key Responsibilities
- Drive performance of the workshop technician team to maximise efficiency, sold hours, and first-time fix
- Lead and influence customer-facing teams to maximise upsell while maintaining excellent customer service
- Implement and adopt new digital systems and processes as part of the group's digitalisation strategy
- Develop the skills, knowledge, and career progression of workshop team members
- Optimise operational processes across the customer journey, including Vehicle Health Checks
- Ensure full compliance with group financial processes, DVSA MOT standards, and Health & Safety regulations
- Make a positive and measurable impact across the aftersales department and wider dealership
About You
- Previous experience as a Workshop Controller or in a senior workshop/aftersales role
- Strong leadership and people management skills
- Commercially focused with a clear understanding of workshop KPIs
- Confident using digital workshop and dealership systems
- Sound knowledge of DVSA, MOT, and Health & Safety requirements
What's on Offer
- Competitive basic salary of 28,000-30,000
- On-target earnings of 36,000-40,000
- Career progression within a large, reputable automotive group
- Ongoing training and professional development
- Stable, long-term opportunity in a modern dealership environment
