Customer Service Coordinator

Role overview

• ID: 2024-6293
• Entity: Vistry
• Region: Vistry North East Midlands
• Department: Customer Service
• Contract Type: Permanent - Full Time
• Job Location: Leicester, Leicestershire
• Date Posted: 04.10.2024

We have a new opportunity for a Customer Service Coordinator to join our team within Vistry North East Midlands, at our office in Enderby, Leicestershire. As our Customer Service Coordinator you provide an exceptional customer care service to all Vistry Clients in accordance with the guidelines specified within the associated contract conditions. The Customer Service Advisor will provide an exceptional customer care service to all Vistry customers, managing reported defects from handover for 24 months.  

• Let’s cut to the chase, what’s in it for you...
  • Competitive basic salary and annual bonus
  • Up to 33 days annual leave plus bank holidays
  • Private Healthcare
  • Enhanced maternity, paternity and adoption leave 
  • Competitive contributory pension scheme
  • Life assurance – 4 x your annual salary
  • Share incentive schemes
  • Employee rewards portal with many more benefits...
• In return, what we would like from you...
  • Behave in line with our company values – Integrity, Caring and Quality
  • Excellent customer focus with construction based customer service background preferred
  • Good working knowledge of Excel, Word and Outlook
  • Excellent communication skills
  • Confident phone manner
  • Organised and self motivated
  • Able to work as part of a small team with established processes and procedures
  • The ability to manage difficult customers over the phone and understand and explain building related issues.
  • Accurate and consistent approach
  • Practical knowledge of NHBC, LABC & Premier Guarantee guidelines
  • Experience in a Customer Service role within the housebuilding industry
  • Positive attitude towards teamwork
• More about the Customer Service Coordinator role...
  • Handle incoming Customer calls
  • Logging and allocation of reported defects on web-based software
  • Progress chase defects with staff and the supply chain
  • Work within agreed SLAs, which vary from contract to contract
  • Identify trends and common issues
  • Confirm defects are correctly reported and filter out damage, vandalism and mis-use
  • Develop working relationship with key contacts at Housing Associations and Subcontractors
  • Positive communication with Customers via email and telephone
  • Handle complaints in a sensitive and consistent manner
  • Make decisions about progressing difficult issues and identify when internal escalation is necessary
  • Work within NHBC (or equivalent) guidelines and standard industry practice

Finally, let’s tell you a bit more about us...

We’re Vistry Group, the UK’s leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they’re needed most.

You’re probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there’s nowhere better to build your career. We’re proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.

#LI-KM1

Benefits

Agile Working

Offers a flexible way of working.

Annual Leave

Enjoy 28 days’ holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days.

Pension with Legal & General

Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available.

Volunteer Days

With 2 paid volunteer days a year, you can give back to communities and charities.

Why Vistry

Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.