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Customer Support
Leicester
Salary 25-35k DOE
20 days holiday, plus bank holidays. Rising by 1 day per year. Annual bonus of 1 month's salary. 7.5% pension contribution
Job function:
To provide telematics assistance to new and existing clients.
Key Responsibilities:
- Provide first-line technical support to customers using Telematics systems
- Manage and resolve technical queries in a timely and professional manner
- Handle activations via our online portal
- Configure and manage Telematics units through the portal
- Work collaboratively with internal teams to ensure smooth onboarding and support processes
About You:
- Previous experience in a customer support or technical support role (ideally within Telematics or a tech environment)
- Strong communication and problem-solving skills
- Comfortable using web-based portals and configuration tools
- Detail-oriented with the ability to manage multiple tasks and priorities
Candidate profile:
- GCSE or equivalent in English, Mathematics and at least 2 other subject, ideally one of which is a science discipline.
- A self-motivator with the ability to take own initiative.
- IT-literate with a technical aptitude.
- Experience/knowledge of commercial vehicle/telematics industry advantageous.
- Interest in technology, communications, telematics.
- German-speaking advantageous.
SER-IN
