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Job Title: German Speaking Customer Service Advisor
Location: Leicester
Salary: 27,500 per year + annual bonus
Benefits:
- 30% staff discount on all current clothing ranges
- Targeted annual bonus scheme
- 25 days holiday plus bank holidays
- Online benefits portal with retail and entertainment discounts
- Virtual GP service for you and your household
- Free onsite parking
- Friendly, multilingual team environment
Hours: Monday to Friday, shifts between 9:00am and 7:00pm (9:00am-5:00pm, 10:00am-6:00pm, 11:00am-7:00pm)
About the Company
Join an international retail brand recognised for its strong European presence and commitment to delivering exceptional customer experiences. You'll be part of a supportive multilingual team, helping customers across the UK, Europe, and the US while ensuring every interaction reflects the company's high service standards.
The Role
As a German Speaking Customer Service Advisor, you'll communicate with customers across phone, email, and chat channels to provide first-class support and maintain satisfaction. You'll play a key role in strengthening customer loyalty and enhancing the overall service experience.
What You'll Do
- Answer customer enquiries via phone, email, and chat, delivering a professional and memorable service
- Handle orders, delivery queries, and refund requests across multiple markets
- Resolve customer issues quickly and effectively while meeting service targets for quality and response time
- Maintain a strong knowledge of products and confidently guide customers through their next purchase
- Work collaboratively with colleagues to uphold consistent standards of customer excellence
What We're Looking For
- Previous customer service experience (retail, office, or contact centre)
- Fluent in written and spoken German and English
- Excellent communication and listening skills
- Friendly, lively, and professional manner
- Calm and adaptable when handling challenging situations
- Able to work well both independently and in a team
- Strong problem-solving skills and attention to detail
