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Helpdesk Analyst
Salary: 25,000 - 28,000
Location: Leicester
Working Hours: Monday to Friday, 9:00am - 5:30pm
Our managed services client is expanding their Helpdesk team and is seeking several Helpdesk Support Analysts to join their dynamic environment.
You'll be supporting a wide partner base across maintenance contracts, MAC requests, and T&M-based support. This is a fantastic opportunity to work with cutting-edge technologies and develop your skills in Cisco networking, server, storage, and voice technologies.
Key Responsibilities:
- Provide front-line technical support for Cisco networking equipment and services.
- Handle server, storage, and voice technology issues.
- Own cases from logging to resolution or escalation, ensuring timely updates and customer satisfaction.
- Fulfil incidents and requests with a focus on hardware breakfix maintenance support.
Essential Skills..
- Previous experience in IT/network support or a helpdesk role.
- Strong customer service skills - delivering excellent experiences is key.
- Experience with hardware breakfix maintenance support.
- Basic knowledge of Cisco routers, switches, and firewalls (ASA, Meraki, Nexus).
- Ability to work independently and escalate when necessary.
- Strong organisational and prioritisation skills.
- Understanding of Cisco networking concepts - CCNA certification highly desirable.
ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process
